Tag: KeyMetric


Create Dashboards using KeyMetric Call Tracking API

July 15th, 2013 — 1:36pm

KeyMetric is a well known company for mobile analytics and call tracking. Fortunately for their users, they also have an API so they can integrate their data into their favorite reporting solution. You have asked for it, KeyMetric API integration is now available into DashThis.

We created the following standard KPIs available from the Indicators drop down menu:

  • Total number of calls
  • Calls by source
  • Calls by status
  • Avg. call duration

What are the metrics and dimensions available?

Dimensions are:

  • Call status
  • Call source

Metrics are:

  • Average call duration
  • Number of calls

Do you need to create a dashboard using data from KeyMetric Call Tracking API? Then, you should try DashThis!

Stéphane has been working on business Web projects for more than 15 years. He has a computer science degree and a MBA specialized in e-commerce from Laval University in Quebec City. That also explains why his writing can sound weird: He is a French Canadian!

View his LinkedIn profile or email Stephane: stephane@dashthis.com

Comment » | Dashboards, Tutorials

Create a Dashboard Integrating Call Tracking Data

May 20th, 2013 — 1:57pm

Nowadays, more and more managers want their offline metrics to be included in their dashboard. If it’s easy to do this for Google Analytics, it’s not that obvious for other systems such as call tracking services.

Fortunately, most call tracking systems vendors offer a way to access their data. Mostly by an API.

So if your call center has a system providing some sort of API then it can be included within DashThis really quickly.

At this time, we have integrated Marchex Call Analytics, Avanser and KeyMetric.

How to integrate your call tracking’s data to a dashboard?

Once the provider’s API has been integrated, you simply choose the call tracking data source when you create a new dashboard. Predefined widgets as well as some metrics and dimensions will be available for you to use.

» Try DashThis with call tracking integration right now

» Contact us if you’d like to integrate a new call tracking provider

Stéphane has been working on business Web projects for more than 15 years. He has a computer science degree and a MBA specialized in e-commerce from Laval University in Quebec City. That also explains why his writing can sound weird: He is a French Canadian!

View his LinkedIn profile or email Stephane: stephane@dashthis.com

Comment » | Dashboards

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