Since we have a lot of clients that use the Marchex call tracking tool, we have 3 dashboard templates: one for each of our Rolling, Periodic and Campaign views.
Among the preset widgets available in those templates, we have:
- Number of calls
- Average call duration
- Call by status
- Calls by campaign
- Calls by group
Of course, you can still update them as need be. Don’t forget that you can use custom widgets to create widgets with filtered data. You can filter on Campaigns and Groups.