Author Archive


NEW! Passwords for your dashboards!

June 1st, 2015 — 5:06pm

Dear DashThis Fans,

You asked. We listened!

Over time, many of you have asked to improve the security access to your dashboards once they were created. Good news! You now have the chance to put add a password on your dashboards if you want to:

Who: The admin user can configure a password on a dashboard by clicking the lock icon next to the URL link of the dashboard.

How: Just click on the lock icon next to the title of your dashboard. The lock will turn blue when the password is activated. To modify your password, simply write over the previous one and click Save. If you want to cancel the password, simply erase it and click Save.

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*The password will not be required if you open a dashboard when you are connected to your DashThis admin account on your computer.

When: When the person receives the link of a protected dashboard, he or she will need to enter the password to view it. A cookie will be installed on the computer after the password has been entered. The cookie is good for one hour. After that period, you will be asked to enter the password again.

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Generate a new link:

Between the lock icon and your Dashboard URL link is a button. This button allows you to generate a new URL for your dashboard. This is another option if you don’t want to use the lock option. By pressing this button, all previous URL links to your dashboard will be useless.

Should you have other questions, simply email us back at info@dashthis.com and we’ll be happy to help out!

Paul is a customer service samourai at DashThis. He graduated with a Bachelor’s degree in public relation from Laval University. He is a real coffee aficionado and loves lengthy conversations on just about everything! In his spare time, he’s a triathlete, coach and freelancer. Ask him about his Funky Friday dance moves!

Comment » | Dashboards, reporting

Give your manager peace of mind with a clear Google Analytics dashboard

March 20th, 2015 — 12:03pm

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It’s hard to manage what you can’t control. And to control, you need a clear and simple way to look at your organization’s performance.

Google Analytics is really useful to analysts, but can be sometimes complex for non-techie users. Far from getting off on granular data, these types of online marketers need a clear, concise and straight-to-the-point dashboard.

Marketing managers and executives make a lot of decisions. Some may be based on intuition, but all should be based on cold hard facts. Help your manager make more informed decisions by giving him or her a dashboard that presents online marketing performance in a snap!

Start now, with DashThis.

First, sign up to DashThis. Then, create your first dashboard by choosing a template, such as “eMarketing” or “CxO / Manager.” You can also customize the Key Performance Indicators (KPIs) according to your organization’s specific needs.

Learn more about DashThis

Paul is a customer service samourai at DashThis. He graduated with a Bachelor’s degree in public relation from Laval University. He is a real coffee aficionado and loves lengthy conversations on just about everything! In his spare time, he’s a triathlete, coach and freelancer. Ask him about his Funky Friday dance moves!

Comment » | Dashboards, Key Performance Indicators (KPI), reporting

How we help you get the most out of DashThis!

March 12th, 2015 — 4:51pm

 

 

You are a great marketer! You work hard to get results for your clients! You create a meaningful reports for them to better understand their online marketing campaigns. But each time you build a report, it takes tons of time—which is not necessarily profitable for your business. More green time (time to spend on profit-boosting tasks) and less red time (profit-gouging tasks).

You heard about DashThis and found that it was the path to green time Shangri-La. You tried it out. You subscribed. You’re in your happy place.

Then the questions popped up. How do I do that? What’s that for. HELP!

Your first reaction is to go on our website and look for a telephone number to call (we know you also secretly want to hear our French Canadian accents).

However, we do not offer any telephone number to call.

Here’s how we provided our great customer support.

At DashThis, we offer support via email.

We take pride in customer satisfaction. We make a priority to answer all your questions in a reasonable time frame! That usually means within 1-2 hours during business hours. Evenings and weekends might take a little bit longer. But we’ll get to you as soon as we can.

We work with clients around the globe in different time zones. That’s why email support is really the best way for us to provide a great customer service. We don’t hire third-party drones that don’t understand DashThis to support you. Stephane (the big cheese), Olivier and I are the only one who responds to support tickets from Quebec City, Canada.

To make our support answers crystal clear, we often use screenshots and short custom videos to reply, when needed, to questions.

Screenshot

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Video

Our business hours are from Monday to Friday 8am to 6pm Eastern Standard Time (EST).

Here is our policy regarding calls

Email support is included and unlimited for all plans. Telephone support is available at $150 per call. Phone support is free for Business plans or higher (50 dashboards or more). We also use join.me to share screens and make the process as easy as possible.

We understand that traditional telephone calls can be seen as awesome. However, whether it is because of the various time zones we cover or simply to keep costs to a minimum (and therefore our pricing for our customers as reasonable as possible), email support is the way to go.

Should you have any other questions, simply email us back at info@dashthis.com and we’ll be happy to help out!

Paul is a customer service samourai at DashThis. He graduated with a Bachelor’s degree in public relation from Laval University. He is a real coffee aficionado and loves lengthy conversations on just about everything! In his spare time, he’s a triathlete, coach and freelancer. Ask him about his Funky Friday dance moves!

Comment » | The company

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