In this social media management guide, you’ll learn:
A social media report shows the performance of your social media channels.
In terms of design, it varies. The report can be an Excel spreadsheet containing many data points or an attractive automated report (yes, it’s possible).
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The content of your social media campaign report will depend on how in-depth you want to get.
It’s pointless to create content for social media marketing campaigns if you’re not tracking your performance.
Imagine spending the past three months on your client’s LinkedIn Page when none of the posts generated traffic and quality leads. Unbeknownst to you, the YouTube videos that you created sporadically were actually the ones attracting your best customers.
This all-too-real scenario paints a vital reminder: Always invest time to analyze results for your social media strategy.
Ah, the main stars of the social media report.
The social media KPIs will tell clients two main things: a) how their social networks have performed and b) what their next steps should be.
In other words, these social media metrics will back up your suggestions as you move forward in the strategy (more about this in the next section).
If you’re running Facebook Insights, focus on these KPIs: Page views, total actions on page, total reactions on page, page engagement rate, page impressions, page organic impressions, and page paid impressions.
Side note: Metrics like click-through rates [CTRs] are more important in PPC campaigns.
Either scroll through the preset KPIs or enter them in the search field. Once you click it, DashThis will automatically add it within the report.
Whereas for Instagram Insights, you’ll want to keep an eye on key metrics and KPIs that center around brand awareness: Follower growth, profile views, engagement review, likes, comments, and top-performing posts by engagement rate.
B2B clients that want an optimized LinkedIn page should monitor followers count, impressions, clicks on page, post actions over time, post likes, comments count, shares, and social interactions.
Click any of the preset LinkedIn KPIs, and DashThis will automatically grab the relevant data for your report. Pro Tip: If you need a refresher on what the KPIs mean, click the “i” icon.
Meanwhile, for Twitter Analytics, you should zoom in on followers count, followers engagement rate, interactions over time, post engagement, likes, comments, and retweets.
Fun Fact: DashThis also allows you to create a KPI to get Twitter impressions for your hashtags. That’s right, you can easily track brand-specific hashtags that influencers are using within their posts!
Set your marketing reporting on the right foot— display an executive summary at the top of your social media report:
Add bullet points, include thumbnails of your best-performing posts, and more. You can do pretty much anything in DashThis’ comment box editor.
Effective reports go beyond the standard social media analytics. Smart and data-driven social media marketers will offer suggestions for improvements.
Locate your desired KPIs and complete the following steps:
Share your actionable insights within the report instead of explaining them in your email. When clients view the report in live mode, these value-packed notes will become visible.
Use this opportunity to prove to your client that they’ll get massive ROI from working with you.
You don’t just want to be a typical agency they hire. You want them to think of you as a partner and asset.
Long gone are the days when you log in to Twitter, take a screenshot of the analytics, paste it in the spreadsheet... and repeat steps 1-3 for Instagram and Facebook.
You can easily spend 30 minutes for each client every week on these social media platforms! How much does that add up, say, in a month? Your time is better spent on more productive tasks.
Instead of manually grabbing a multitude of data, automate your social media reporting on a single platform:
Scroll through the built-in KPIs under Preset Widgets. And click to add them, then drag and drop them anywhere you see fit in the social media report.
All social media marketing dashboards include popular KPIs, saving you the extra steps of jumping from one platform to another.
There’s no one-size-fits-all answer. Here’s a good rule of thumb by Christine Elizabeth Cooper, VP of marketing and sales at KNB Communications:
“You must strike a balance between the time it takes to compile a report and the value it provides. Additionally, different roles within the company should be looking at different levels of reports, at different intervals.”
Pros: Easily monitor brand mentions and conversations. Tip: Use social listening tools (e.g., Hootsuite, Socialbakers) for this.
Kristaps Brencans, CMO of On The Map, shares another excellent reason for creating daily reports:
“If there ever was a viral post with a large engagement boost, clients can see that reflected in real-time because of how close together the reports are presented.”
Cons: Lack of meaningful audience and content strategy insights on social media.
Pros: View valuable insights on new and trending topics. Weekly reports provide more context than daily reports.
Cons: Unable to measure the effectiveness of a campaign.
Pros: Assess data on how accounts have grown, impressions generated, links clicked, and conversions tracked.
Holly Medwid, CEO at Monarch Social Media, votes for monthly reports, explaining:
“You get a better understanding of awareness, engagement, and conversion metrics from your digital marketing campaigns. This shows true social media ROI for clients.”
Cons: Time-consuming. Medwid explains, “There’s usually a large educational component because you’re measuring data points that most clients don’t understand.”
Pro Tip: To overcome this issue, use DashThis’ Notes feature. Explain your process in detail within the report—it’ll save you time from writing another email to your client.
Pros: Evaluate year-over-year comparisons and overall marketing strategy and create a yearly budget.
Cons: Unable to get a clear picture of best-performing content at a sustainable level.
So, which reports should you focus on? Short answer: You should create all of them.
Kristaps Brencans shares the best social media reporting advice:
“Consistent reports with detailed social media metrics allow clients to see your marketing strategies at work. The main benefit you get from this is long-term client retention. When businesses see their clicks and followers increasing on a monthly basis, they're more willing to invest in your agency.”
It’s easy to create daily, weekly, monthly, and annual reports on DashThis. Under Dashboard Preferences, click Time Period.
You can set your reporting to daily, weekly, monthly, quarterly, semiannually, or annually. Pro Tip: Add a password for an extra layer of security.
It’s challenging to track social media analytics across multiple platforms. It’s exhausting when it involves dozens of different clients.
Luckily, there’s DashThis to help you gather all your social media data into one beautiful analytics report (psst, you can even white-label it with our custom reports).
Whether you’re using a free social media analytics tool (e.g., Google Analytics, Instagram Analytics) or an all-in-one digital marketing suite (looking at you, SEMrush), DashThis can connect all of them with a few clicks of the button.
Sign up for your free 15-day trial and automate your social media reporting today.
Here's a short video on how to create your social media report in seconds with DashThis:
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