Inspiration should never dictate your social media strategy. That job solely belongs to tracking social media KPIs.
But figuring out which important metrics to focus on so that you can determine what explicitly drives the biggest engagement and sales? Yeah, it’s not that simple.
Luckily, that’s what you’ll learn today.
Social media key performance indicators (KPIs) measure how your social networks perform. In other words, these metrics track if you’re meeting—or exceeding—your goals so that you can plan the next best course of action.
At its core, social media KPIs convey the return on investment (ROI) to your clients. In the short- and long-term, you can even:
The benefits of measuring your social media metrics don’t just revolve around increasing the number of followers.
Given the vast amount of data involved, you need a robust social media analytics tool to stay on top of all your channels.
Bonus if it takes a few quick steps.
DashThis is an automated reporting tool that helps you present your hard-earned results in a beautiful social media report. All you have to do is:
No more messy spreadsheets or going from one social media platform to another to grab your data. DashThis is a massive time-saver for every busy social media manager.
Sign up for your free 15-day trial on DashThis today.
This one’s all about brand awareness.
Reach KPIs tell you how your brand influences your target audience—for instance, the number of people who saw your social media post on their newsfeed.
Here are three types of reach KPIs.
You can drill down into the specifics—everyone’s got that one client, amiright?—with DashThis’ pre-made widgets.
For example, here’s how it looks in a Facebook Insights report. Note the different types of impressions KPIs. Here are organic page impressions, top posts by impressions, and virality impressions.
Taking the second spot on our list is community growth KPIs. This is where you’ll find out about your growth rate, and if your community is growing or stagnant.
In this case, we’re talking about KPIs like:
Break down your community growth KPIs according to the demographics. Once you click the preset widgets, DashThis automatically pulls the data and displays them in eye-catching charts and diagrams.
KPIs for community engagement are often referred to as vanity metrics, and it’s true—but only when there’s little to no community engagement. Case in point: An Instagram page with a whopping 100K followers but 17 likes per post is pointless.
Engagement rate KPIs tell you how well your content resonates with your target audience. The more users interact with your posts or page, the more likely you’ll gain their trust, loyalty, and sales down the road.
Here are the social media engagement metrics you should monitor. Note that the terminology depends on the channel (e.g., retweets for Twitter, likes for Instagram).
Here’s a Twitter report that shows the follower engagement rate and interactions over time. Note that there are other engagement metrics, such as brand mentions and top retweeted posts.
It’s a waste of effort when user engagement doesn't convert to website traffic. Imagine constantly sharing your blog posts on your LinkedIn page, and not one user clicks it.
To gauge the effectiveness of your web visits from social media, hop on over to Google Analytics (GA) and focus on these popular KPIs.
You know the drill. In your GA dashboard:
Pro Tip: Keep in mind the dimensions below; they’ll help you segment your data and identify your main website referrals.
And now, the money-making metrics.
Social media conversion metrics tell you how your social networks impact your leads and revenue. As you include these KPIs in your Google Analytics dashboard, you can identify the exact steps visitors took from the first interaction to the final conversion.
Here are the conversion metrics we recommend to track in your social media campaign report:
Here’s an example of how a Google Analytics report might look if you use it to track your social media performance.
Conversion metrics are the “meat” of your social media reporting—clients want to know which are the best social media channels that bring in the biggest ROI. So, don’t skip it!
These important social media KPIs dictate the next step in your marketing.
On top of conveying your ROI, they also help you identify the best strategies, get buy-in from your boss, back up your plan with rock-solid proof, and more.
Gather all your social media KPIs across multiple channels on DashThis.
You can’t see it, but this automated report actually shows results from Facebook Insights, Facebook Ads, Twitter, Instagram, LinkedIn, and YouTube!
Sign up for your free 15-day trial to automate social media reporting, showcase all social networks’ performance in a single report, and wow your clients today.
Here's a video showing just how easy it is to create your social media report in DashThis:
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